UAB „Sound Mystery“ Terms of Service (“Agreement”)
This Agreement was last modified on March 26th, 2021.
Please read these Terms of Service completely to make sure that our terms are acceptable to you. Soundmystery.com is owned and operated by UAB „Sound Mystery“. This Agreement documents the legally binding terms and conditions attached to the use of the Site at www.soundmystery.com.
By using or accessing the Site in any way, viewing or browsing the Site, or adding your own content to the Site, you are agreeing to be bound by these Terms of Service.
NOTE: These terms are just a formality in case of any inconvenience or uncertainties. Our goal is to spread happiness and only positive thoughts, so we are always willing to do our best to satisfy your needs and help, if help is needed. All of this formality can be avoided if shown a little empathy and respect to each other. We can always agree on any question and deal with any problems even if it is not mentioned in this terms and conditions. If you have any suggestions how to improve our website or our services please let us know.
The Site and all of its original content are the sole property of UAB „Sound Mystery“ and are, as such, fully protected by the appropriate international copyright and other intellectual property rights laws. This means that you are not allowed to use any content for your own needs without our permission.
*When sending your goods we are only partially responsible for the delivery and condition of goods when they arrive. We use a third party companies that, we think, ensure the best shipping experience, but once that package is collected from us, the responsibility lies with the courier, and we can’t impact their work in any way.
*We promise you help if you will encounter any problems regarding damaged shipments or lost shipments.
*It is only a couriers fault if shipping takes longer than it was promised, we really can’t have any impact on that.
*If courier will not take responsibility for damaged goods we promise to try to compensate your loss on our conditions and in a way that would be acceptable for both sides (Seller and Buyer). But this doesn’t mean that we will compensate the whole sum that was payed for this order.
*We are not responsible for possible import or other taxes! Every country has it’s own policy and we don’t have a possibility to know the laws of every country in the world so this is buyers responsibility to familiarize with those laws.
*We are also giving us a right for any kind of delay in sending your orders. We are often being busy with our own events which might cause a delay for up to a week. In such case we have the responsibility to inform\warn our client that a delay might be possible. But usually we are sending your orders the next working day after your order was placed.
Delivery and Payment options
Standard Shipments in Baltic States (Lithuania, Latvia and Estonia) are sent with couriers DPD or Venipak. Delivery in Lithuania takes 1-2 days and 2-3 days for Latvia and Estonia.
Standard international shipments (outside of Baltic States) are sent by a post, in Europe it takes 5-10 days to arrive, and around 10-20 days when shipping to the rest of the world (outside Europe). These are standard shipping times provided by the Lithuanian post and they can change depending on many things that we don’t have an impact on.
If you wish to receive your shipment as fast as possible – contact us. Faster shipping is possible but needs individual calculations for each order.
We need to receive full payment or at least a confirmation of your payment before we will send your goods. Payments can be made with Paypal, Paysera (use this for credit cards) or Bank Transfers.
We have a right to change our payment and delivery methods to increase quality of our services
Warranty and Returning policy
We give you 14 days to inform us if you like to return the goods that you bought from our website if you don’t like them or if they didn’t meet your requirements, the only term is that the goods that are being return have to be like new and contain all original parts and packaging. We will give your money back only after receiving our goods back and making sure that there was no damage made to the item or items you bought.
We give you 30 days to change your goods to other at the same price range or higher (with your coverage)
If you want to return the shipment – shipping cost is on you. We are sorry for this inconvenience but are a small company and this could mean a big loss for us.
We will cover all shipping expenses only if returning is made because of our fault ( for example if wrong item will be sent)
If any of your goods is damaged when it arrives (not because of the couriers fault), or if a certain part will break after a short time of usage we are always going to change your goods to new or repair it if possible. Warranty covers any sort of damage except defects or any other damage caused by negligent or improper treatment of the goods, improper installation, the use of unsuitable accessories or changes made to the original parts by the customer or a third party. Signs of wear and tear from normal use are also excluded from the warranty.
Links to Other Websites
Our Site does contain a number of links to other websites and online resources that are not owned or controlled by UAB „Sound Mystery“.
Data and Privacy
In some stages of using our web site it might be needed to enter some of your personal data to ensure safety, accomplish payment or so we could send your order to the right place. We promise that we are not using this data for anything that could make harm to you or your surroundings and that this data will not get into anyone’s hands. Al of this is needed only to provide you the best service we can.
Personal data that is stored in our web site:
Your full name, address, phone number and your email. (used only to send your shipment)
Personal data that we DON’T keep and we DON’T even see it is your credit card or any other payment information.
These Terms shall be governed and construed in accordance with the laws of Lithuania, without regard to its conflict of law provisions.
Changes to This Agreement
UAB „Sound Mystery“ reserves the right to modify these Terms of Service at any time. We do so by posting and drawing attention to the updated terms on the Site. Your decision to continue to visit and make use of the Site after such changes constitutes your formal acceptance of the new Terms of Service.
Therefore, we ask that you check and review this Agreement for such changes on an occasional basis. Should you not agree to any provision of this Agreement or any changes we make to this Agreement, we ask and advise that you do not use or continue to access the soundmystery.com site immediately.
If you have any questions about this Agreement, please feel free to contact us at [email protected]